Velti offers an integrated e-Services solution that serves as a self-service environment where end customers have the capability to utilize a set of electronic services via the Web. Most of the typical customer interactions with a Telco organization can be fully automated utilizing a set of pre-built process templates & data models included into the Velti e-Services solution framework.
Indicative examples of the supported transactions are :
• Analyzing and Paying Bills
• Prepaid Internet Recharge (e-TopUp)
• Submit New Connection Orders
• Make Handsets Upgrade Requests
• Getting information about handsets and other accessories
• Proceed to online purchases
• Submitting Service Requests
• Receiving Notifications and Alerts.
The e-Services solution utilizes the existing organization assets since it integrates and exposes customer-friendly automated processes that orchestrate individual functions supported by the traditional back-office systems (ERP, CRM, billing systems).
Existing and new business services are unified at a single environment. All related business functions are grouped together to enable better quality of service, avoid customer confusion caused by fragmentation of online services and allow more effective up-selling and cross-selling capabilities.
The e-Services platform is a Web 2.0 solution based on latest J2EE open standards and state-of-the-art architectural patterns. Its’ open architecture is based on a service oriented model (SOA) and it provides maximum flexibility at the adaptation to the specific technical infrastructure of each Telco organization.
Existing and new business services are unified at a single environment. All related business functions are grouped together to enable better quality of service, avoid customer confusion caused by fragmentation of online services and allow more effective up-selling and cross-selling capabilities.
The e-Services platform is a Web 2.0 solution based on latest J2EE open standards and state-of-the-art architectural patterns. Its’ open architecture is based on a service oriented model (SOA) and it provides maximum flexibility at the adaptation to the specific technical infrastructure of each Telco organization. |
